Returns & Exchanges

At Vijaya Art Jewellery, we strive to ensure your complete satisfaction with every exquisite piece you purchase. If you are not entirely happy with your order, we offer a seamless return and exchange process within 7 days of delivery for unworn items in their original packaging.

1

Initiate Request

Contact our customer support team via email or WhatsApp within 48 hours of receiving your jewelry to request a return authorization.

2

Quality Inspection

Securely pack the jewelry in its original box with all tags intact; our team will review the provided photos to ensure the item is in its original, unused condition.

3

Pickup Arrangement

Once approved, we will schedule a reverse pickup from your registered address through our trusted courier partners at a convenient time for you.

4

Refund Processing

After the item reaches our warehouse and passes final quality checks, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing